Legal

Privacy Policy

How Alpenglow Fireplace Services collects, uses, and protects your information when you use our website or request service.

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Alpenglow Fireplace Services LLC (“Alpenglow”, “we”, “us”, or “our”) respects your privacy. This policy explains what we collect when you use fireplace-services.com or contact us for fireplace and chimney services, and the choices you have.

1. Who We Are

Alpenglow Fireplace Services LLC is a licensed fireplace and chimney service business (WA Reg KINGSSI741L5) operating from PO Box 395, Arlington, WA 98223, serving Arlington, Camano, Stanwood, Marysville, Granite Falls, and Snohomish in North Snohomish County, Washington. You can reach us any time at (360) 548-3747 or info@alpenglowfireplace.com. We are the party responsible for your information described here.

2. Information We Collect

2.1 Information you give us

When you submit our Request Service or contact form, call, text, or email us, we collect what you choose to share, which typically includes:

Your name, phone number, and email address

Your town or service address so we can reach the property

The service you need and any details about your fireplace or chimney

2.2 Information collected automatically

When you visit our website, we and our analytics providers automatically collect standard technical data:

IP address and approximate location

Browser type, device type, and operating system

Pages you view, time on page, and the site or search that referred you

2.3 Attribution data

Our forms may capture marketing attribution details such as the referring website, landing page, and campaign parameters (for example utm_source and utm_medium). We use this only to understand which channels bring us genuine local inquiries.

3. How We Use Your Information

Respond to your request, provide a quote, and schedule service

Contact you about your job, appointment, or follow up questions

Keep records required for tax, warranty, and licensing purposes

Understand website performance and improve our service

Prevent fraud, spam, and misuse of our forms

We do not sell your personal information, and we do not send marketing messages unless you ask us to.

4. Legal Basis for Processing

For visitors protected by GDPR or UK GDPR, we rely on: your consent (analytics and marketing cookies), steps to enter a contract (responding to a service request), legitimate interest (site security and understanding traffic), and legal obligation (retaining records for tax and licensing).

5. How We Share Your Information

We share limited data only with providers that help us run the business, each bound to protect it:

Provider	Purpose	Data involved
Google Analytics 4 and Google Tag Manager	Website analytics and tag management	Usage and device data
Meta Pixel	Measuring ad performance and reaching similar local homeowners	Usage and event data
Jobber and Zapier	Turning your request into a scheduled job in our field service system	Name, contact, and service details
Website host and CDN	Serving and securing the website	Technical and log data

We may also disclose information when required by law, to enforce our Terms, or to protect the rights and safety of our customers, staff, and business.

6. Cookies and Tracking

We use strictly necessary, analytics, and marketing cookies, including Google Analytics 4 and the Meta Pixel. You can manage your choices at any time. See our Cookie Policy for the full list and how to opt out.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your data, and to object to or restrict certain processing. To exercise any right, email info@alpenglowfireplace.com. We verify your identity and respond within 30 days.

8. California Privacy Rights

California residents have the right to know what personal information we collect, to request deletion, to correct it, and to opt out of any “sharing” for cross context behavioral advertising. Because we use the Meta Pixel, some data sharing may qualify under California law. We do not sell your personal information for money. To make a request, contact us at info@alpenglowfireplace.com or (360) 548-3747. We will not discriminate against you for exercising these rights.

9. Data Retention

Customer and job records: for the length of our relationship plus up to 6 years for tax and warranty purposes

Inquiry that does not become a job: up to 24 months

Website analytics: per our Google Analytics 4 retention setting

10. Data Security

We use SSL encryption, reputable hosting, and access limited to people who need it. No method of transmission is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information.

11. Children's Privacy

Our services are directed to homeowners and are not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us data, contact us and we will delete it.

12. Changes to This Policy

We may update this policy as our practices or the law change. The date at the top shows the latest revision. Continued use of the site after an update means you accept the revised policy.

13. Contact Us

For any privacy question or request:

Alpenglow Fireplace Services LLC
PO Box 395, Arlington, WA 98223
Email: info@alpenglowfireplace.com
Phone: (360) 548-3747